Shipping

Shipping Method:
Usually,we usually ship the derma rollers by (EMS/DHL/UPS/Fedex/TNT/Aircargo Shipping) Express,and the customs duties in the buyer's burden in your local country!

Shipping Terms:
1.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.

2.We strive our best to provide you the most reliable,affordable way of shipping service. But sometimes international delivery is highly depended on the courier company and local customs/duties.If you do not receive your item on time,please contact us immediately for further assistance.Thank you for your kind understanding.

3.Please leave your detailed Shipping Address/Telephone Number/Postal Code/Contact Person to us after your payment.Telephone are must for international express shipping.Mobile phone is better.

Shipping Time:
Usually,derma rollers will be shipped out within 1-2 working days after the payment confirmed by our company.However,Below delivery time is for your reference,hope it can help you,tks
Destination Shipping Provider Delivery Period United States, Japan, Korea, Singapore (EMS/DHL/UPS) Express 5-6Working Days Canada, Australia, United Kingdom (EMS/DHL/UPS) Express 6-10Working Days Germany, France, Spain (EMS/DHL/UPS) Express 8-12Working Days Belgium, Denmark, Finland, Greece, Ireland,Norway, Switzerland, Portugal, Sweden, Austria, New Zealand (EMS/DHL/UPS) Express 10-15Working Days Italy, Poland, Russia, Turkey, India, Mexico, Brazil, Malta, Luxembourg, (EMS/DHL/UPS) Express 12-20Working Days

Return:
1.Refunds are based in the original purchase price.Shipping charges usually are not refundable.
2.Please notify us of any damages or defects within 3 days after you received the packets. 3.We are not responsible for the packages lost, stolen or damaged in transit,insurance is optional.we will try to help you.
4.Buyer is responsible for the postage cost of returned, The item must be return in good condition with original packaging and accessories. We are not responsible for any lose of the returning item.(Most of the time we will choose DHL shipping,and DHL is very safe and professional courier delivery,so please don't worry about this problem)
5.Please contact us before returning any item to obtain a return authorization.

Notes:
1.We try our best to reply to your emails as soon as possible,however,due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately.Please allow 1 business days for us to response. If you do not receive any reply from us,please check your email ensuring your mailbox has not reached full size. 2.Due to some ISP SPAM filter settings,you may not be able to receive our replies;if you have problems receiving our emails,you may need to use a different email account to contact us.
3.Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues.Please email us before open any dispute on PayPal.
4.We care about our valued customers, and will always try to help you.So if you have any problems, please e-mail us immediately.

We believe mutual understanding between buyer and seller!thanks for your support!

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